Privacy Policy

1. Introduction

Kanxo Dai Store ("we," "our," or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, how long we retain it, and the choices available to you when you use our website, Android application, products, gaming top-up services, rewards features, and related services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Policy, please do not use the Service.

2. Information We Collect

We collect only information that is reasonably necessary to provide, secure, operate, and improve our Service. The information we collect may depend on which features you use.

2.1 Account Information

When you create or use an account, we may collect:

• Name
• Email address
• Phone number, where provided
• Profile picture, where provided
• Password information in securely hashed form when a password account is used
• Google account identifier when Google Sign-In is used
• Account verification and account status information
• Referral information associated with your account

2.2 Order and Gaming Information

To process and deliver digital products and gaming top-ups, we may collect:

• Player ID / UID
• Game username or player information provided by you
• Game or product selected
• Server or region information where required
• Order details
• Order status and delivery status
• Purchase history
• Information necessary to investigate delivery issues

2.3 Payment and Payment-Proof Information

For applicable orders, payment is made using the payment instructions displayed during checkout, such as QR-based payment, supported digital wallets, mobile banking, or bank transfer.

Because payment verification may be performed manually, you may be asked to upload a payment receipt, screenshot, or other payment proof.

Such payment proof may contain information such as:

• Transaction/reference number
• Payment amount
• Payment date and time
• Name or account information displayed by the payment provider
• Wallet, bank, or payment-service information visible in the receipt

We use payment information and payment proof only as reasonably necessary to verify payments, process orders, prevent fraud, provide support, maintain transaction records, and comply with applicable obligations.

Kanxo Dai Store does not ask users to provide complete credit/debit card numbers, passwords, PINs, OTPs, or other authentication secrets through payment-proof uploads. Do not upload such information if it appears on a receipt or document unless it is necessary and safe to do so.

2.4 Rewards, Referral and Promotional Information

If you participate in our rewards or promotional features, we may collect information necessary to administer those features, including:

• Rewards Points balance and transaction history
• Spin Vouchers earned, used, or remaining
• Spin the Wheel participation and reward results
• Daily check-in activity
• Referral code and referral activity
• Referral reward history
• Leaderboard qualification and ranking information
• Coupons and promotional rewards received or redeemed
• Eligibility and anti-abuse information related to promotions

This information is used to calculate, provide, protect, and maintain rewards and promotional benefits.

2.5 Technical and Usage Information

Depending on how you access the Service, we may automatically collect limited technical information, such as:

• IP address
• Device type and operating system
• Browser information when using the website
• Application or website version
• Pages, screens, or features accessed
• Access times and usage information
• Error, diagnostic, and security logs
• Referral or source information

We may use IP address information for security, fraud prevention, service operation, and approximate geographic information where technically available. We do not use the Service to request precise device location unless a specific feature requires it and appropriate permission is obtained.

2.6 Communication Information

If you contact us or communicate with our support team, we may retain information contained in:

• Support requests and tickets
• Email correspondence
• Customer-service communications
• Feedback and reports
• Information you voluntarily provide while requesting support

3. How We Use Your Information

We use collected information only for legitimate business and service purposes, including:

3.1 Providing the Service

• Create and maintain user accounts
• Authenticate users
• Process and manage orders
• Verify payments and payment proof
• Deliver eligible digital products and gaming top-ups
• Process physical-product orders where applicable
• Provide customer support

3.2 Rewards and Promotions

• Calculate and credit Rewards Points
• Issue and manage Spin Vouchers
• Administer Spin the Wheel promotions
• Calculate referral rewards
• Determine leaderboard rankings
• Issue and manage coupons and promotional rewards
• Detect and prevent reward abuse or manipulation

Rewards Points and Spin Vouchers are promotional loyalty benefits. They are not money, are not intended to represent a bank balance, and do not have cash value unless we expressly state otherwise in a particular promotion.

3.3 Communication

• Send order confirmations and status updates
• Provide service-related notifications
• Respond to support requests
• Send account-security notifications
• Send password-reset or verification messages

3.4 Marketing

• Send promotional offers and announcements where permitted
• Inform users about new products, services, and promotions
• Provide relevant offers based on Service activity where permitted

Marketing communications may be opted out of where an opt-out mechanism is provided. Transactional and security-related communications may still be sent when necessary to provide the Service.

3.5 Security and Fraud Prevention

• Detect suspicious activity
• Prevent payment fraud
• Prevent account abuse and unauthorized access
• Prevent referral, rewards, coupon, and leaderboard abuse
• Protect the Service and its users
• Investigate security incidents

3.6 Legal and Business Requirements

• Comply with applicable laws and regulations
• Respond to lawful requests
• Maintain accounting and transaction records
• Resolve disputes
• Enforce our Terms & Conditions
• Protect our legal rights and property

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may disclose information only when reasonably necessary for the purposes described in this Policy.

4.1 Service Providers

We may use trusted service providers for functions such as:

• Website and application hosting
• Cloud storage
• Email delivery
• Security and fraud prevention
• Analytics or technical monitoring where used
• Other infrastructure required to operate the Service

Such providers receive only information reasonably necessary for the services they provide and are expected to handle information securely.

4.2 Payment and Financial Service Providers

When necessary to verify or reconcile a payment, relevant payment information may be handled by the applicable payment service, wallet, bank, or financial institution.

Kanxo Dai Store does not receive or store payment authentication credentials such as wallet passwords, banking passwords, PINs, or OTPs.

4.3 Game Publishers and Delivery Partners

To deliver a gaming top-up or related digital product, we may provide necessary information such as the Player UID, game information, or other delivery details to the relevant game publisher, authorized reseller, distributor, or delivery partner.

4.4 Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests
• Comply with court orders or legal processes
• Investigate fraud or illegal activity
• Protect users, our business, or third parties

4.5 Business Transfers

If our business or substantially all of its assets are transferred through a merger, acquisition, restructuring, or sale, information may be transferred as part of that transaction, subject to applicable law.

5. Google Sign-In

If you choose to register or sign in using Google, we may receive information made available through Google's authentication service, such as:

• Name
• Email address
• Profile picture, where provided by Google
• Google account identifier

We use this information to create, authenticate, and maintain your Kanxo Dai Store account.

We do not receive your Google password through Google Sign-In and do not use Google Sign-In to access unrelated private information in your Google account.

6. Rewards, Spin, Referral and Leaderboard Data

6.1 Rewards Points

Rewards Points may be awarded through eligible activities, which may include qualifying purchases, Spin the Wheel rewards, referrals, promotions, or other activities described by Kanxo Dai Store.

We store the points balance and relevant earning and redemption history so that we can administer the rewards program and prevent abuse.

6.2 Spin Vouchers and Spin the Wheel

Spin Vouchers may be earned through eligible activities such as daily check-ins, qualifying orders, referrals, or promotional campaigns.

Users are not required to pay money to obtain a Spin Voucher or participate in the Spin the Wheel promotion.

We may record Spin Voucher issuance, usage, participation, and resulting rewards for the purpose of administering the promotion, maintaining accurate balances, preventing abuse, and resolving disputes.

Spin Vouchers and rewards obtained through promotional activities have no cash value and cannot be exchanged for cash unless a specific promotion expressly states otherwise.

6.3 Referral Program

If you participate in our referral program, we may record your referral code, referral relationships, qualifying activities, and rewards earned through the program.

Referral information is used to calculate legitimate rewards and detect fraudulent or abusive referrals.

6.4 Leaderboard

If you participate in a leaderboard, we may use qualifying purchase information to calculate your ranking.

Leaderboard-related information may include qualifying purchase totals, rank, eligibility, and rewards issued.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies required to operate and improve the Service.

• Essential cookies: Support login, sessions, security, cart, and core functionality.
• Preference cookies: Remember settings and preferences.
• Analytics technologies: May help us understand Service usage and performance where enabled.
• Marketing technologies: May be used for promotional purposes where applicable and permitted.

You can manage or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the website from functioning correctly.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

• Active account information: Retained while your account remains active.
• Order and transaction records: May be retained for up to 5 years, or longer where required by applicable accounting, tax, legal, fraud-prevention, or dispute-resolution requirements.
• Payment proof: Retained only as long as reasonably necessary for payment verification, transaction records, dispute handling, fraud prevention, and applicable obligations.
• Support communications: May be retained for up to 2 years or longer where reasonably necessary to resolve an ongoing matter or comply with applicable obligations.
• Security and fraud records: May be retained for as long as reasonably necessary to investigate or prevent abuse and security incidents.

When information is no longer required, we will delete, anonymize, or securely dispose of it as appropriate.

9. Account Deletion and Data Deletion

If you have created a Kanxo Dai Store account, you may request deletion of your account and associated personal information.

Account deletion is intended to permanently remove personal account information that is no longer necessary for legitimate business, legal, security, or transaction purposes.

When an account deletion request is completed, we will remove or anonymize personal account information such as:

• Name
• Email address
• Phone number
• Profile picture
• Google account identifier
• OAuth provider information associated with the account
• Password authentication information
• Authentication and password-reset tokens
• Other personal account information that is not required to be retained

The deleted account will no longer provide a usable login, and active sessions may be signed out as part of the deletion process.

9.1 Order History Retention

Deleting your account does not necessarily require us to delete transaction and order records that we are legally required or reasonably permitted to retain for receipts, accounting, fraud prevention, dispute resolution, customer support, or other legitimate business purposes.

After account deletion, retained order records will no longer be linked to a usable customer login. Where reasonably possible, personal information that is not necessary for retaining the transaction record will be removed or anonymized.

Account deletion is permanent and cannot be undone.

9.2 How to Request Account Deletion

You may request account deletion through the account deletion option provided in the Service or by contacting our support team at:

support@kanxodai.com

We may need to verify your identity before completing a deletion request in order to prevent unauthorized deletion of an account.

If you have an account deletion page available on our website, it may also be used to submit a deletion request independently of the Android application.

10. Your Rights and Choices

Subject to applicable law and legitimate business requirements, you may have the following choices:

10.1 Access

• Request access to personal information we hold about you.
• Request available transaction information associated with your account.

10.2 Correction

• Update account information through available account settings.
• Request correction of inaccurate personal information.

10.3 Deletion

• Request deletion of your account and eligible personal information.
• Request removal or anonymization of information that is no longer required.

10.4 Marketing Choices

• Unsubscribe from promotional emails where an unsubscribe option is provided.
• Manage available promotional or notification preferences.

Some information may need to be retained when required by law or reasonably necessary for legitimate purposes such as accounting, fraud prevention, security, dispute resolution, or transaction records.

To exercise your privacy rights, contact: support@kanxodai.com

11. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Security Measures May Include:

• HTTPS/SSL/TLS encryption for data transmission
• Secure password hashing
• Authentication and access controls
• Role-based administrative access
• Session and account-security controls
• Server and database security measures
• Monitoring for suspicious activity
• Regular software and security updates

12. Third-Party Services and Links

The Service may use or link to third-party services, including game publishers, authorized delivery partners, payment services, hosting providers, authentication services, or other service providers.

Third parties may have their own privacy policies and terms. We are not responsible for the independent privacy practices of third-party services.

You should review the applicable third-party privacy policy before providing information directly to a third-party service.

13. Android Application and Google Play

This Privacy Policy applies to the Kanxo Dai Store Android application as well as our website and related services.

The Android application may process the information described in this Policy when you use features such as account authentication, ordering, payment verification, rewards, referrals, support, or other Service functions.

We do not request access to device permissions unless they are reasonably necessary for an available feature.

Information collected through the Android application is handled according to this Privacy Policy and the disclosures provided through Google Play.

14. Children's Privacy

The Service is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Users between 13 and 18 years of age should use the Service only with the knowledge and consent of a parent or legal guardian where required.

If we become aware that a child under 13 has provided personal information without appropriate authorization, we will take reasonable steps to delete the information where required by applicable law.

15. International Data Transfers

Some of our hosting, infrastructure, authentication, communication, security, or other service providers may process information in countries outside Nepal.

Where personal information is transferred internationally, we take reasonable steps to ensure that the information receives appropriate protection consistent with applicable legal requirements.

16. Email and Service Communications

Transactional Communications

• Email verification
• Order confirmations
• Order and payment status updates
• Account-security notifications
• Password reset messages
• Important Service announcements

These communications may be necessary to provide the Service and cannot always be disabled.

Promotional Communications

• Offers and discounts
• New product announcements
• Rewards and promotional updates
• Newsletters

You may opt out of promotional communications through an available unsubscribe mechanism or account setting.

17. Data Security Incidents

If we become aware of a security incident involving personal information, we will investigate the incident, take reasonable steps to contain and secure our systems, and provide notifications where required by applicable law.

We do not guarantee that security incidents can never occur, but we maintain reasonable safeguards designed to reduce the risk of unauthorized access or disclosure.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, data practices, or legal requirements change.

When we make changes, we will update the "Last Updated" date displayed at the top of this page. For material changes, we may provide additional notice where appropriate or required.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

19. Contact Us

If you have questions, concerns, account-deletion requests, or requests regarding your personal information, please contact us:

We aim to respond to privacy requests within a reasonable period and within any timeframe required by applicable law.